Frequently Asked Questions

You can purchase MyKirei by KAO products right here on our website, on Amazon, www.amazon.com/mykirei, or on Walgreens.com when you search "MyKirei."

MyKirei by KAO products are safe for all adults when used as instructed. However, if you have a specific concern regarding use during pregnancy or while breastfeeding, we suggest you consult with your doctor.

Rice Water is the starch-filled water leftover after boiling rice. This ingredient is a common ingredient used in Japan for all of its health and beauty benefits.

Yuzu is a citrus fruit prevalent in Japan. Yuzu is often put in baths during the winter solstice to ward off any germs and sickness.

Tsubaki is a flowering tree in Japan also known as Camellia japonica. It is a very common flower in Japan and used in many products for its health and beauty benefits.

Hinoki is a Japanese tree that produces an oil combining a woody evergreen tree aroma with a burst of citrus. The oil is revered for promoting a sense of calm, peace, and tranquility.

Our Shampoo & Hand Wash products do contain sulfates, but we are extremely particular about the types of sulfates we use. They are mild, gentle sulfates that undergo rigorous examination to ensure our products are always safe and effective. Sulfates are a type of cleansing ingredient used to help remove unwanted dirt, oil and buildup.

Specifically, for our hair care products, our shampoo does contain sulfates. Through our research, we have identified gentle, mild sulfates (“ethoxylated sulfates”) that are effective in washing away unwanted oil, dirt and build up, yet gentle enough for scalp and hair. We use mild, gentle sulfates to get the best results possible for all hair types while remaining safe for color treated hair.

Based on the information available to us, MyKirei by KAO products do not contain nut-derived ingredients. However, consumers have allergies to many known and occasionally new nut species, and variability in our supply can occur with naturally derived materials. We recommend that any people with an extreme sensitivity consult with their doctor before using.

MyKirei by KAO cleansing products do not contain silicones. But, silicone is a component of the MyKirei by KAO Conditioner. Silicones are a family of highly effective, inert chemical compounds, which means they don’t react with skin or hair. They are so safe for humans that they are widely used in the medical industry for applications such as bandages, micro-fluids and contact lenses.

There are a wide variety of silicones which can be used at different levels and in different combinations to provide benefits to the hair such as frizz protection, heat protection, softening, smoothing and detangling. When silicone products first launched many years ago, they were developed using heavier silicones at higher levels that tended to build up on hair. Today’s products are formulated to be suitable for all hair types. And, if you do experience some build up on hair, cleansing with a clarifying shampoo is an effective way to remove.

We understand that there are also some concerns over potential impact of specific cyclic silicones (D4 and D5) on the environment. Silicones are used in many industries beyond personal care products, including automotive, cookware, dry cleaning and electronics. However, as D4 and D5 have been used historically in cosmetics products, governmental agencies have been reviewing and placing restrictions on these particular materials. Where we use silicones, we ensure that usage is at levels that are compliant with global government regulations.

MyKirei by KAO products do not contain animal-derived ingredients. This combined with the avoidance of animal testing make most of our products suitable for a vegan-friendly lifestyle.

No. Development of MyKirei by KAO personal care products avoids animal testing. We follow the conventions of the EU and other governmental bans on animal testing for cosmetics. Occasionally, laws and regulations require testing of certain ingredients outside of the cosmetics category. Since the 1980’s, KAO Corporation has been actively working together with industry associations and relevant third parties to find robust alternatives to animal testing many of which have been successfully adopted as international guidelines for non-animal testing.

We’re happy to share that our products are gluten free. You may view all product ingredients on our product pages here on our website.

If you have a discount code, it can be applied during the checkout process before entering shipping information. Please note that one discount code can be applied per order and the code can only be used once per customer. If you have any trouble, email us at orders@mykirei.com.

We currently only ship to domestic United States locations only, excluding Hawaii and Alaska, but we are looking to serve those states and international locations in the future.

We accept all major credit and debit cards, Shop Pay, Amazon Pay, PayPal, Google Pay, and Klarna.

All orders will be processed and shipped within 3-5 business days from the time the order is submitted. If Rush 2-Day shipping is selected, orders will be shipped that same day provided that the order is completed before 12 noon (CST) Monday to Friday.

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Yes, as soon as your order is received and product is shipped, you will receive a tracking number to the email entered during the order process. From there, you can track the package via the shipping carrier. If there appears to be a problem with tracking, email us at orders@mykirei.com.

We cannot guarantee order cancellation, but requests can be submitted during normal business hours (8 a.m. to 4 p.m. CST) Monday through Friday. Orders ship immediately once they are received to our shipping department, making cancellation unlikely. In cases where we can process a return to sender, we require a 30% restocking fee taken from the total refund.

If there is something wrong with your order, please email our customer care team as soon as possible at orders@mykirei.com. We’ll make it right as quickly as possible.

If for any reason you are not satisfied with your products, you may return them for a refund provided that they are in unused condition, in original packaging, with all original labels attached. Please note all returns must be postmarked within 35 days of the purchase date and you will be responsible for all return shipping charges.

Please contact our customer care team to ensure your return is serviced in the most appropriate manner. You can reach us at orders@mykirei.com.

CPGIO Attention: MyKirei by KAO Returns, 1150 N Swift Road, Unit A, Addison, IL 60101

After receiving your return and inspecting the condition of the item, we will process the refund. Please allow 7 business days from the receipt of your item(s) to process your return and 5-7 business days for the funds to appear to the original form of payment. You will be notified once the refund is initiated.

Never run out of your favorite 100% recyclable MyKirei by KAO product refills. The subscription service is a simple, worry-free way to save time and money, plus keeps your Bottles for Life filled for the future. Based on the subscription frequency you select, your auto-order will arrive at your door, at a 10% savings and ships free, every time when you enter FREESHIP at checkout. Our subscription service requires no commitment, is easy to join and update as needed, so you can change frequency, skip a month or cancel anytime. Please review the Kirei Refill Renewal Terms & Conditions in detail here.

When you join, you’ll select which products you wish to receive automatically and how often you want to receive them (every 30, 60, 90, 120 days, etc.). You’ll receive regular shipments based on those choices. Your subscription will continue for each subscription period unless modified or canceled. Each subscription period your credit card will be charged for the cost of your products, plus sales tax. You may modify or cancel your subscription at any time. There are no fees to join, and no minimum purchase required.

A credit or debit card is required to join the Kirei Refill Renewal program.

Shipping is free for all Kirei Refill Renewal subscription orders. Please note, if your subscription order also includes non-refill products and does not meet the free shipping threshold, you will be charged for shipping the non-refill products.

Once your order is placed, we authorize your card. Your card will only be charged when your order ships based on your frequency selection (every 30, 60, 90, 120 days, etc.) days after the initial charge. An email notification will be shared three days prior to charging your card with each refill order. You may contact us anytime with questions regarding your payment, orders@mykirei.com.

You can modify your subscription plan right from your Account page at any time. Simply click on Account, then Manage Subscription to access your subscription features. Any changes you make will be reflected in your next scheduled shipment, unless changes are initiated while an order is in process (i.e., when your card has been charged but you have not yet received your shipment). Those changes will be reflected once your current order has been completed.

Yes, you can change your payment at any time in your Account/My Subscription. If you do not make any changes, the payment method you selected for your first order will be used on all subsequent orders.

Your initial order will be processed and shipped within 3-5 business days. Subsequent subscription orders will be processed based on your frequency selection (every 30, 60, 90, 120 days, etc.) from your initial order placement. By using a MyKirei by KAO product refill and reusing the Bottle for Life, you can help reduce plastic waste and promote a gentler, more sustainable way of life for yourself, your society and the world around you.

Your future orders may be viewed by accessing your Account (icon top right of website), then click My Subscription, Upcoming Orders.

Yes. To do so, access your Account, click My Subscription, Add Product.

You may not hold your subscription; however, you may skip a shipment in the Subscription section in Account, My Subscription, click Skip this Order, as needed. Also, you may adjust the frequency of your product refill delivery at any time.

You can cancel your Kirei Refill Renewal subscription anytime right from your Account. Access your Account, My Subscription, at bottom click on Cancel Subscription. If you cancel before your card is charged for the next recurring payment, your subscription will terminate automatically, and MyKirei by KAO will not charge your payment provider for any subsequent subscription periods. If you cancel while an order is in process (i.e., when your card has been charged but you have not yet received your shipment), MyKirei by KAO will continue to process your order and send to you. After this final order has shipped, your subscription will terminate automatically.

Please review the Kirei Refill Renewal Terms & Conditions in detail here.

The MyKirei by KAO Hand Wash and Body Wash products are generally suitable for all skin types when used as directed. However, we do not recommend using them on broken, irritated or inflamed skin.

Yuzu is rich in vitamin C and has been used in Japan for centuries to maintain bright, healthy-looking skin.

The Nourishing Hand Wash is not antibacterial. However, with good cleansing habits, the hand wash will wash away germs that may already be on hands.

The Foam Hand Wash stamp was designed for everyone of any ability to be able to use. Please review these helpful tips for use: Place the palm of your dry hand, flat over the pump and push down once to create a beautiful foam flower. Pushing down more than once will disrupt the flower shape.

Yes. You may clean the Hand Wash bottle pump by washing the top directly under water (water will not go into the bottle). You may also remove the pump top white ring and wash separately. Dry pump before reattaching to bottle.

The MyKirei by KAO Foam Hand Wash is not antibacterial. However, with good cleansing habits, the hand wash will wash away germs that may already be on hands.

We recommend using only the MyKirei by KAO Foam Hand Wash product to refill your bottle. Our Foaming Hand Wash formula was formulated specifically for this package. Only our foaming hand wash can guarantee a beautiful foam flower or paw print when used. Also, MyKirei by KAO refill packages are 100% recyclable through the TerraCycle® program so that we can reduce plastic waste in the world. Please visit www.terracycle.com for details.

Yes, our ultra-gentle hand wash was clinically tested by a dermatologist in a usage study and reported as suitable for all skin types, including eczema-prone skin.

Our hand wash was purposefully designed to be non-irritating. The level of moisturizing agents is higher than the cleansing materials making our formula both gentle and effective--to help soothe and prevent dry skin on your hands while cleansing.

Our foam hand wash is designed for use on humans only, not pets.

The MyKirei by KAO Shampoo is designed for everyday care. It is not a medicated shampoo, which is needed to address scalp conditions like dandruff or dry, flaky scalp.

MyKirei by KAO Nourishing Shampoo and Conditioner with Japanese Tsubaki and Rice Water are safe for every hair type when used as directed. Discontinue use if you experience any sensitivity. We do not recommend usage if you suffer from scalp or hair health issues such as sensitivity, broken or irritated skin, alopecia, or other conditions.

Rice Water has a tradition of usage in Japan as an all-natural shampoo over hundreds of years and is reported to nurture strong, shiny hair. This tradition inspired the MyKirei by KAO Nourishing Shampoo and Conditioner with Japanese Tsubaki and Rice Water.

The oil from the seeds is rich in oleic acid and other nutrients and it has been used by Japanese as an all-natural shampoo for centuries for smooth, shiny, strong hair. This tradition inspired the MyKirei by KAO Nourishing Shampoo and Conditioner with Japanese Tsubaki and Rice Water.

Yes, MyKirei by KAO Shampoo & Conditioner products provide gentle and balanced hair care, perfectly safe to use for all hair types, including color treated hair.

Yes, MyKirei by KAO Shampoo & Conditioner products provide gentle and balanced hair care, perfectly safe to use for all hair types, including keratin treated hair.

The MyKirei by KAO Body Wash with Yuzu and Rice Water is safe to use on your face when used as directed. However, depending on your individual facial cleansing needs, the MyKirei by KAO Body Wash may not be your ideal choice. The formula was developed specifically for body cleansing and does not provide the additional benefits—like makeup removal or exfoliation—of a facial cleanser.

Rice Water has a tradition of usage in Japan for many health and beauty benefits over hundreds of years and is known as the secret to smooth, supple skin. This tradition inspired the MyKirei by KAO Nourishing Hand Wash, Foam Hand Wash and Foam Body Wash products.

Yes, the MyKirei by KAO Foam Body Wash can be used for washing the body in the bath or shower. However, this product is designed as a foam wash for the body, and not as a bubble bath.

Yes, this product creates an indulgent cleansing experience for use in shower and bath.

Yes, this product is pediatrician and dermatologist tested and is safe for all ages, including children.

The Foam Body Wash can be used in the bath and on the body but was not formulated to be a multi-purpose product.

The MyKirei by KAO Foam Body Wash is not tested to be tear free.

Yes, the MyKirei by KAO Foam Body Wash is dermatologist and pediatrician tested.

Yes, the MyKirei by KAO Foam Body Wash was tested by a dermatologist and pediatrician on sensitive skin.

Replace the refill cap with the reusable pump and twist on tightly.

Yes, our body wash was clinically tested by a dermatologist in a usage study and reported as suitable for all skin types, including sensitive and eczema-prone skin.

At Kao, we develop quality products that our consumers desire, through extensive research and consumer testing. At all times, the health and safety of our consumers is of paramount importance. This product was not developed for babies. We recommend you consult with your pediatrician prior to usage.

We have not specifically tested our body washes for usage in shaving. If you currently use body wash for shaving, these products may be used as you normally would.

No, our body washes rinse clean leaving skin feeling silky smooth.

Yes, our lotion was clinically tested by a dermatologist in a usage study and reported as suitable for all skin types, including eczema-prone skin.

Insert the refill pouch into your Eco-holder at an angle, push pouch forward and lock into position until you hear a click. Replace the refill cap with the pump and twist on tightly.

Yes, our lotion was clinically tested by a dermatologist and pediatrician in a usage study and reported as suitable for children through the elderly.

At Kao, we develop quality products that our consumers desire, through extensive research and consumer testing. At all times, the health and safety of our consumers is of paramount importance. This product was not developed for babies. We recommend you consult with your pediatrician prior to usage.

No, our highly effective lotion was designed to readily absorb into the skin leaving a soft, smooth after-feel.

Yes, our highly effective lotion provides 24  hour moisturization benefits.

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We recommend applying once or twice daily following your normal lotion routine.

Yes, a single rinse cycle is enough to rinse laundry thoroughly.

Yes. To treat stains, we recommend one pump on clothing and letting it sit for a few minutes before washing in a machine. If you are worried about color transfer, put a small amount of undiluted detergent on an inconspicuous area, leave for 5 minutes, and rinse with water to see if there is any discoloration or color fading.

We recommend using only the MyKirei by KAO Easy-Spray Laundry Detergent to refill your bottle. Our Laundry formula was formulated specifically for this package. Therefore, only our detergent can guarantee appropriate dispensing from the sprayer. Also, MyKirei by KAO refill packages are 100% recyclable through the TerraCycle® program to reduce plastic waste worldwide. Please visit www.terracycle.com for details.

MyKirei by KAO laundry detergent does not contain bleach.

No, MyKirei by KAO Easy-Spray Laundry Detergent does not contain a fabric softener ingredient. However, the proprietary blend of surfactants (cleaning ingredients) in the detergent provides a better foundation for interacting softeners with the fabric surface.

MyKirei by KAO Easy-Spray Laundry Detergent can be added to the dispenser tray or directly to the machine. If directly into the machine, spray the product directly on clothing.

Yes, MyKirei by KAO Easy-Spray Laundry Detergent is tested and safe for both traditional and HE washing machines.

Yes, the MyKirei by KAO Easy-Spray Laundry Detergent was tested by a dermatologist on sensitive skin.

The amount used is based on the size of the load you are washing. For a medium load, use 2 pumps. For a large load, use 3-4 pumps. For an extra-large load, use 5-6 pumps. There is enough product in the Easy-Spray Laundry Detergent to clean 40 medium-size loads of laundry. Further instructions are provided on the back of the package.

Yes, the MyKirei by KAO Easy-Spray Laundry Detergent was tested with industry-standard methods to ensure the product is safe to use on all colors and whites.

MyKirei by KAO Easy-Spray Laundry Detergent uses a proprietary blend of surfactants (cleaning ingredients). This combination results in easier removal of dirt and less detergent residue on the washed fabric. A bonus is that the fabric surface more readily interacts with fabric softeners.

The MyKirei by KAO Easy-Spray Laundry Detergent has a spray nozzle, allowing for a more targeted and controlled application to fight stains on clothing. The super-concentrated formula makes the package lightweight and easy to hold and store. In addition, the proprietary blend of surfactants (cleaning ingredients) results in easy removal of dirt and provides a foundation for improved interaction of fabric softeners with the fabric surface.

If the Easy-Spray Laundry Detergent gets in your eyes, hold your eyes open and rinse gently with water for 15-20 minutes. If present, remove contact lenses after the first 5 minutes and continue rinsing eyes. Call a Poison Control Center or doctor immediately for treatment.

For more information, visit www.mykirei.com, email hello@mykirei.com, or call customer service at 1-800-521-3189 between 9 AM and 5 PM Monday through Friday.

A little Easy-Spray Laundry Detergent goes a long way compared to traditional laundry detergents because the formula is super concentrated. Follow the directions on the package to determine how many pumps to use based on the load size. Our packaging, inspired by Japan, is developed for small spaces, but the formula is just as powerful as other detergents.

Yes, the MyKirei by KAO package was designed for universal ease of use and tested by consumers with arthritic hands. The pump is easy to activate by removing the red stopper. And the pump takes little effort to operate the lever.

No, the MyKirei by KAO Easy-Spray Laundry Detergent is 98% biodegradable, meaning it breaks down by environmental microorganisms.

Place your MyKirei by KAO bottle on a flat surface and remove pump lid. Carefully fill bottle with refill. Replace pump lid and pump until foam appears.

MyKirei by KAO Foam Body Wash and Hand Wash bottles are refillable. Save the bottle, purchase a refill pack and make the world more Kirei by refilling your “Bottle for Life” to help reduce plastic in the world.

MyKirei by KAO is focused on packaging initiatives that disrupt global reliance on plastic. Our patented AIR Bottle is made with up to 50% less plastic* and is 100% recyclable**, while our Bottle for Life refill system reduces plastic waste by 82%***. By reducing the volume of plastic entering the environment, we are making life more beautiful.

*MyKirei by KAO vs. traditional bottles. **100% Recyclable by www.terracycle.com . ***Refill vs. primary package.

Yes. The packages may be recycled through the TerraCycle® program. Once received from Terracycle®, they work to upcycle the material so that we reduce plastic waste in the world. Please visit www.terracycle.com for details.

The MyKirei by KAO AIR Bottle package was developed to utilize 50% less plastic than traditional bottles so that there is less plastic waste in the environment and landfills. We believe that recycling is great for the environment, however, even better is reducing the amount of plastic entering the environment so that there is less that needs to be recycled.

This environmentally friendly AIR Bottle package is specially designed with air-filled compartments on the outer edges of the bottle. Think of a pool float. When it is empty, the float is a flimsy piece of plastic that sinks if you put weight on it. Then once inflated with air, the tubes in the float become more rigid and can hold a person above water. Similar to this example, the air-filled tubes in the MyKirei by KAO AIR Bottle package give the same strength of traditional bottles even though the plastic layers are much thinner. The AIR Bottle is strong enough to stand upright in the shower and to remain firm when pumping the product to dispense.

The inner portion of this unique package collapses as the product is expelled resulting in a near 100% evacuation rate – this means there’s no product being wasted, it also means less waste in the landfill if that is where it ends up or if it is recycled it means less energy required to clean the material for recycling.

Yes. The product formulas range from 96% to 99% biodegradable.

Yes. The formulas each contain some cleansing materials that have been obtained from palm oil. KAO Corporation is a member of the RSPO, Roundtable on Sustainable Palm Oil, and is committed to continual improvement in the sourcing of certified palm oil materials including traceability to the mill and plantation.

No. Although parabens have been extensively studied and determined to be safe for usage in personal care products by expert scientific panels and governmental regulatory agencies, we recognize that some consumers have chosen to avoid usage of parabens and these formulas have been developed without them.

We understand that there are stories circulating on the internet about estrogenic or hormonal effects. The studies measured the effects of parabens to be 100,000 times lower than estrogen naturally occurring in the human body. They are also 10,000 times lower than phytoestrogens which are naturally occurring in soy and other plants. Parabens are naturally occurring in many foods that we enjoy as part of a healthy lifestyle. These include cucumbers, carrots, onions, blueberries and cherries.

The health and safety of our consumers is of paramount importance. We closely examine all the ingredients in our products, including preservatives. These ingredients are safe for humans and are proven to be highly effective in keeping the products themselves safe by preventing the growth of fungi, bacteria, and yeast that could otherwise cause contamination. KAO uses these at the lowest possible level for maximal benefit.

The chemical 1,4-dioxane has garnered some attention from both politicians and government groups. This chemical is not an ingredient added to beauty products, but it may be produced during a chemical reaction between other ingredients like detergents, foaming agents, emulsifiers and solvents.

Due to improved manufacturing processes and safety evaluations of this chemical, the US FDA reports the levels of 1,4-dioxane are declining in the products they test. At KAO, our safety team evaluates all products for the presence of 1,4-dioxane to keep the level as low as possible and it is not present in many of our products. The trace concentration that may be produced during manufacturing of KAO products is safe. In addition, we support ongoing efforts to reduce regulatory concentrations to less than 10 ppm.

The Soothing Steam Eye Mask with Hinoki scent is a portable, easy-to-use, comforting mask with warming steam heat to relax and soothe eyes, relieve strain from blue light exposure, and help release tension and stress. The intent is to recreate the Onsen experience, Japan’s natural hot springs found in forests, used for centuries to promote total well-being with mineral-rich moisture and steam. Unique technology warms, calms, and reduces the look of puffy eyes while helping to achieve a new level of well-being.

The heat is created with unique technology featuring mineral-based steam cells.

The Eye Mask will heat to approximately 104°F, and the steam will last for about 20 minutes.

The mask will reach its highest level of warmth within a few minutes. 

Yes, however, the Soothing Steam Eye Mask is designated for single use. If you’d like to enjoy the onsen experience more than once per day, simply open up another mask.

The best time to use the eye mask is in the bath, before bed or while taking a power nap, during travel, or after screen time.

The level and duration of the heat will not cause a burn or rash. However, you may sometimes find the mask hard after heating, and the eyes and skin around the eyes are delicate sites, so please observe caution during use.

Yes, the Soothing Steam Eye Mask can be used after laser eye surgery. However, we recommend consulting your doctor if you are still recovering from the surgery.

Yes, you can use a mask while wearing contact lenses. However, please do not press down on the eyes during mask use, and make sure to follow hygiene rules for contact lenses.

We do not recommend using a cosmetic in conjunction with the Soothing Steam Eye Mask. The two sheets may rub against each other, which could cause some physical irritation.

Yes, the mask can be taken onboard airplanes and used while in flight to relax. The mask may “puff up” from the change in pressure, but that does not impact the warming benefits.”

Yes, although the mask sometimes rubs off makeup around the eyes. If you have permanent makeup, please consult with your cosmetologist, as we do not have experience in that field. With false eyelashes, we recommend removing them before use. With eyelash extensions that cannot be removed, please consult your cosmetologist to ensure the steam and heat will not affect adhesive or curls. 

Yes. While rare, the eye mask can sometimes swell if the steam cannot escape properly after use or if used in a low air pressure or dry environment. However, the steam will escape gradually and not reach a high temperature or blast.

The best time to use the bath soak is before sleep to unwind and relax, to erase tension and stress on the mind and body, and to soothe tired feet or hands.

The bath soak fizzes and dissolves because of the reaction between baking soda and citric acid. When the soak touches the water, the sodium bicarbonate reacts with the citric acid and starts to break apart and dissolve.

The bath soak begins to dissolve when placed in the water and will take about 10 minutes to dissolve completely.

Store your Soothing Mineral Bath Soaks in their film packaging in a cool, dark place to protect them from moisture and from drying out and losing the scent. We recommend using your bath soak sooner rather than later; the longer you wait, the less effective the product will be.

Our Soothing Mineral Bath Soaks are designed for single use. You can try to break them in half, but often this causes them to break and crumble further. Then, the pieces will dissolve faster than if they were whole, and the experience may be less intensely relaxing. We recommend using the entire soak in your bath to get the full benefits.

Yes, our Soothing Mineral Bath Soaks are made with safe ingredients for both your plumbing system and our freshwater aquatic systems.

The Bath Soak is gentle and should not irritate the skin. Discontinue if rash, redness, or itching occurs.

Our Bath Soak tablets are white and could turn bathwater cloudy.

No, the Soothing Mineral Bath Soak does not leave behind oily or slippery residue and will not create stains.

Our bath soak tablets should not leave behind residue or create stains. However, it is a good hygienic practice to wipe down your tub after every use with household cleaners.

Using a Soothing Mineral Bath Soak is generally safe for pregnant women. However, please consult with your primary doctor before use to confirm.

MyKirei by KAO did not test for use in a hot tub or jacuzzi; therefore, we recommend you check with the unit manufacturer to see whether they encourage or discourage people from adding bath tablets to the water.